IT Operations Manager

Posted May 31, 2024
LocationWashington D.C.
Job Type Direct Hire
Industry Legal
ContactDirect Hire Team

Job Description

The Ford Agency is searching for an IT Operations Manager to join a leading law firm. The Manager will lead a busy team to develop and implement IT standards and processes for their IT Asset Management,  Knowledge Management, and other areas of their IT Service Management processes. 
Responsibilities Include:
  • Oversee IT Service Management (ITSM) framework and governance
  • Collaborate with IT department, vendors, and other departments
  • Develop and implement policies and procedures to streamline processes
  • Ensure all procedures and policies maintain full compliancy
  • Evaluate and recommend new technologies based on business needs
  • Manage, mentor, and train a team of IT professionals
Qualifications Include:
  • Bachelor's Degree in Computer Science or related technical field required
  • Master's Degree preferred
  • 5+ years of IT experience in a law firm setting
  • Demonstrated experience designing an ITSM framework in a law firm
  • Experience building frameworks for service level standards
  • Experience with ServiceNow or other service desk technology solutions
  • Professional verbal and written communication skills
Key Points:
  • Management Role
  • Great Firm Culture
  • Career Growth
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.
The Ford Agency is a recruiting firm based in Washington, D.C. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.