IT Operations Manager

Posted June 28, 2024
Compensation $80,000 - $83,000 annually
LocationWashington D.C.
Job Type Direct Hire
Industry Legal
Work ModelHybrid

Job Description

The Ford Agency is searching for an IT Operations Manager to join a leading law firm. The Manager will lead a busy team to develop and implement IT standards and processes for their IT Asset Management,  Knowledge Management, and other areas of their IT Service Management processes. 
Responsibilities Include:
  • Oversee IT Service Management (ITSM) framework and governance
  • Collaborate with IT department, vendors, and other departments
  • Develop and implement policies and procedures to streamline processes
  • Ensure all procedures and policies maintain full compliancy
  • Evaluate and recommend new technologies based on business needs
  • Manage, mentor, and train a team of IT professionals
Qualifications Include:
  • Bachelor's Degree in Computer Science or related technical field required
  • Master's Degree preferred
  • 5+ years of IT experience in a law firm setting
  • Demonstrated experience designing an ITSM framework in a law firm
  • Experience building frameworks for service level standards
  • Experience with ServiceNow or other service desk technology solutions
  • Professional verbal and written communication skills
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.
The Ford Agency is a recruiting firm based in Washington, D.C. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.