IT Operations Specialist

Posted March 29, 2024
LocationWashington D.C.
Job Type Direct Hire
Industry Legal
ContactDirect Hire Team

Job Description

The Ford Agency is actively recruiting for an IT Operations Specialist to join a global law firm. This individual will support user's access to systems, applications, and data and will manage those requests in a timely and efficient manner.
Responsibilities Include:
  • Provides support to users in-person and remotely
  • Grant access to authorized users for a variety of Firm applications and platforms
  • Utilize the ticketing system to determine the priority, assign tickets, and document requests
  • Contribute and maintain to the IT knowledge base
  • Stay up to date with firm's IT policies and procedures
  • Stay up to date with technology and systems
Qualifications Include:
  • Bachelor's Degree in Computer Science or related field preferred
  • 1+ year of IT experience in a professional services firm
  • Proficiency in Document Management Solutions, and ServiceNow
  • Professional communication skills and ability to interact with all levels of staff
  • Strong analytical and problem-solving skills
  • Excellent organizational skills and attention to detail

Key Points:
  • Career Starter
  • Mentoring Team
  • Law Firm
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.
The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.