The Ford Agency is actively recruiting a confident Membership Manager to join a national association. The Manager will supervise a team of 5, and serve as a subject matter expert and provide corporate membership solutions to C-suite and directors at leading organizations. This role will collaborate with senior leadership to drive member engagement and retention as well as develop and improve upon existing membership benefits and services to increase revenue for the association. A large part of this role will be managing, coaching, and mentoring a team! This is a fantastic opportunity for a membership professional looking to mentor and motivate a team of professionals as they drive member engagement!
Responsibilities Include:
Engage with members about challenges that they're facing and provide relevant solutions
Oversee the membership lifecycle from onboarding to renewal/conversion
Manage, mentor and identify ways to train or provide professional development opportunities to team members
Develop and implement strategies to drive member engagement and retention
Collaborate with leadership and various teams to increase the value of membership and develop new member benefits and services
Analyze and report on various metrics to monitor prospects and members
Represent the association at various events
Qualifications Include:
Bachelor’s degree
5+ years in account management
2+ years of direct people management experience required
Ability to become a subject matter expert on corporate governance and board leadership
Excellent communication and writing skills
Excellent relationship-building skills
Proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook) and CRM
Key Points
Leadership Role
Account Management
Arlington, VA
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.
The Ford Agency is a recruiting firm based in Washington, D.C. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.
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