Senior Membership Manager

Posted January 31, 2024
LocationWashington D.C.
Job Type Direct Hire
Industry Associations
ContactDirect Hire Team

Job description

The Ford Agency is actively recruiting a confident Membership Manager to join a national association. The Manager will supervise a team of 5, and serve as a subject matter expert and provide corporate membership solutions to C-suite and directors at leading organizations. This role will collaborate with senior leadership to drive member engagement and retention as well as develop and improve upon existing membership benefits and services to increase revenue for the association. A large part of this role will be managing, coaching, and mentoring a team! This is a fantastic opportunity for a membership professional looking to mentor and motivate a team of professionals as they drive member engagement!
Responsibilities Include:
  • Engage with members about challenges that they're facing and provide relevant solutions
  • Oversee the membership lifecycle from onboarding to renewal/conversion
  • Manage, mentor and identify ways to train or provide professional development opportunities to team members
  • Develop and implement strategies to drive member engagement and retention
  • Collaborate with leadership and various teams to increase the value of membership and develop new member benefits and services
  • Analyze and report on various metrics to monitor prospects and members
  • Represent the association at various events
Qualifications Include: 
  • Bachelor’s degree
  • 5+ years in account management
  • 2+ years of direct people management experience required
  • Ability to become a subject matter expert on corporate governance and board leadership
  • Excellent communication and writing skills
  • Excellent relationship-building skills
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook) and CRM
Key Points
  • Leadership Role
  • Account Management
  • Arlington, VA
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.
The Ford Agency is a recruiting firm based in Washington, D.C. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.