The Ford Agency is searching for an IT Service Desk Supervisor to join the DC office of a global law firm. This role will manage the daily operations of the firm's service desk and monitor efficiency and team performance. This is a great opportunity for someone with a solid IT help desk supervisory experience who has at least 1 year of experience working in a law firm or professional services firm.
Responsibilities Include:
Supervise and mentor help/service desk analysts
Develop and implement policies and procedures to streamline processes
Ensure all procedures and policies maintain full compliancy
Evaluate and recommend new technologies based on business needs
Directly handle escalated issues working closely with IT team
Qualifications Include:
Associate's Degree
3+ years of IT experience, law firm or professional services firm preferred
Prior supervisory experience required
Experience building frameworks for service level standards
Professional communication skills
Strong problem solving skills and ability to work well in a fast paced environment with competing priorities
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.
The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.
We listen, ask key questions, and refine the process
Our refined process has led our team to consistent success in recruiting for the area’s discerning business market.
We ensure our clients’ priorities, role requirements, company culture, and objectives are taken into consideration for every search. We have an extensive pool of talent to quickly identify strong candidates for your open positions, taking the burden of time and energy off your shoulders.
We do the same for candidates, actively listening to career desires and goals during each interview, and presenting realistic options and timelines for employment.
Clients and candidates alike find our recruiting services refreshing and reliable.
