Member Retention Specialist

Posted January 07, 2026
Compensation Starting at $75,000 annually
LocationWashington D.C.
Job Type Temporary
Industry Associations

Job Description

The Ford Agency is currently seeking a Member Retention Specialist to join the team-oriented membership department of a higher education association. The successful candidate will build relationships with members, and analyze data to develop member retention and engagement strategies for the short and long term. This is a great opportunity for someone who has solid experience in membership engagement in the higher education space and is looking to take on a strategic role.

Responsibilities Include:
  • Build strong relationships with members both individual and institutional
  • Communicate regularly with members; informing them of benefits, daily activities, and answer their inquiries
  • Implement strategic retention and outreach 
  • Develop and distribute member newsletter alongside leadership and communications teams
  • Create member recognition programs and other initiatives for member engagement
  • Analyze data and other metrics to improve member retention
  • Collaborate with leadership on annual reports, and board materials related to membership trends
Qualifications Include:
  • Bachelor's Degree
  • 3+ years professional experience in membership engagement, customer relations, or similar field
  • Experience in higher education and associations required
  • Experience with Salesforce or other CRM required
  • Superb written and verbal communication skills
  • Excellent time-management

Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.

The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.